Privacy Policy
Last updated: 3 April 2026
Information we collect
When you book a consultation or contact us, we collect your name, email address, phone number, and details about your pet. This information is used solely to provide our veterinary services and communicate with you about your booking.
How we use your information
Your information is used to manage bookings, send appointment confirmations, process payments via Stripe, and respond to enquiries. We do not sell your data to third parties.
Payment security
All payments are processed by Stripe, a PCI-DSS compliant payment processor. We do not store your card details on our servers.
Data retention
We retain your booking and contact information for up to 7 years for regulatory compliance. You may request deletion of your data at any time by contacting us.
Cookies
This website uses essential cookies for authentication and analytics. By using this site you consent to our use of cookies.
Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. To exercise these rights, please contact soultailsinfo@gmail.com.
Contact
For any privacy-related queries, please email soultailsinfo@gmail.com.